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PRIVACY POLICY

POPIA Compliant In line with the Protection of Personal Information Act (POPIA) • Last updated 23 October 2026

1. Introduction

GOMTB ("GOMTB", "we", "us" or "our") is a community radio station based in Hillcrest, KwaZulu Natal, South Africa. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you use our website and app, in line with the Protection of Personal Information Act 4 of 2013 ("POPIA" or "POPI Act") of the Republic of South Africa.

2. Responsible Party and Information Officer

GOMTB is the "responsible party" as defined in POPIA. Our Information Officer is responsible for making sure we comply with POPIA. You can contact the Information Officer at:

  • Email: [email protected]
  • Phone: +27 79 401 7063
  • Address: Hillcrest, Kwa-Zulu Natal, South Africa

3. Personal Information We Collect

We only collect personal information that is necessary for a specific purpose. This may include:

  • Identity and contact details: your name, email address and profile picture when you sign in.
  • Communications: information you share when you contact us by phone, email or WhatsApp.
  • Technical information: basic device and browser information needed to stream audio and keep the app working.

4. How We Collect Your Information

  • Directly from you when you sign in or contact us.
  • Automatically when you use the app, such as when you register
  • We do not buy personal information from third parties.

5. Why We Process Your Information

In line with Section 13 of POPIA, we collect your information for specific, lawful purposes:

  • To receive, review and approve submissions or events etc.
  • To manage your account and let you sign in securely.
  • To respond to your questions, comments and complaints.
  • To improve our service, website and app.
  • To comply with legal and regulatory obligations.

6. Legal Basis for Processing

Under Section 11 of POPIA, we process your personal information only where:

  • You have given your consent (for example, when you submit an event or message).
  • It is necessary to provide a service you have asked for.
  • It is required by law.
  • It protects a legitimate interest of yours or of GOMTB, without overriding your rights.

7. Sharing Your Information

We do not sell, rent or trade your personal information. We may only share it with:

  • Trusted service providers (operators) who help us run the app, such as hosting, sign-in and data processing. They are required to keep your information secure and confidential, as required by Sections 20 and 21 of POPIA.
  • Authorities, where we are legally required to do so.

8. Cross-Border Transfers

Some of our service providers may store information on servers outside South Africa. Where this happens, we make sure, as required by Section 72 of POPIA, that the recipient is subject to laws or agreements that provide a level of protection similar to POPIA.

9. Keeping Your Information Safe

In line with Section 19 of POPIA, we take reasonable technical and organisational measures to protect your personal information against loss, damage, unauthorised access or unlawful processing. This includes secure sign-in, encrypted connections and limiting access to authorised team members only.

If we believe your personal information has been accessed without authorisation, we will notify you and the Information Regulator as required by Section 22 of POPIA.

10. How Long We Keep Your Information

We keep personal information only for as long as it is needed for the purpose it was collected, or as required by law (Section 14 of POPIA). When it is no longer needed, we delete or de-identify it.

11. Your Rights

As a data subject under POPIA, you have the right to:

  • Be told when your personal information is being collected.
  • Ask whether we hold personal information about you and request access to it.
  • Ask us to correct, update or delete your personal information.
  • Object to the processing of your personal information on reasonable grounds.
  • Withdraw your consent at any time.
  • Not receive direct marketing without your consent.
  • Lodge a complaint with the Information Regulator.

12. Children's Information

We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian, as required by Section 35 of POPIA. If you believe a child has given us personal information without consent, please contact us and we will remove it.

13. Cookies and Local Storage

Our app uses essential browser storage to keep you signed in, remember your preferences and allow the app to work offline. We do not use this storage to track you across other websites.

14. Complaints

If you have any concerns about how we handle your personal information, please contact our Information Officer first. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa:

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.